Personal care
Showering, dressing, grooming and getting ready for the day, at your pace and in your routine.
NDIS: Assistance with daily personal activities 0107
NDIS support at home and in the community
Brighter days at home, with support that fits your life.
A small, local NDIS provider in Essendon West. Personal care, community access, transport, household tasks and everyday skills, from the same familiar person each visit.
Supporting self-managed and plan-managed NDIS participants.
- NDIS Worker Screening Clearance
- The same familiar worker each visit
- Free first visit at your home
- Prices within NDIS limits, no hidden fees
Services
How we can help
Each service matches an NDIS support category, so it's easy to see how it fits your plan.
Community access
Shopping, appointments, the gym, the footy, a class or catching up with friends, with support that suits what you want to do.
NDIS: Participation in community, social and civic activities 0125
Transport
Getting to appointments, work, study or activities safely, in a registered car, with help in and out of the vehicle.
NDIS: Assistance with travel and transport arrangements 0108
Household tasks
Cleaning, laundry, meal preparation and keeping your home running the way you like it.
NDIS: Household tasks 0120
Daily living skills
Building confidence with cooking, budgeting, shopping, public transport and other skills you want to work on.
NDIS: Development of daily living and life skills 0117
Not sure what you need?
Email us and we'll go through your NDIS plan with you, your family or your support coordinator, and work out what would help most.
How it works
From first call to first visit
✓ The first home visit is free, with no obligation
Get in touch
Send us an email. You, a family member or your support coordinator can contact us.
Meet at home
We visit to hear what you want, look at what would help, and check the home is safe for supports.
Agree your plan
Together we write your support plan and service agreement: what, when, how, and the price. Take your time.
Supports begin
The same worker each time. We check in regularly and change things whenever you need.
Who we support
Adults with disability in Melbourne's north-west
We support adults aged 18 and over with an NDIS plan, including older participants who want to stay independent at home. We work with participants, their families and support coordinators.
Where we go
- Essendon
- Essendon West
- Airport West
- Niddrie
- Keilor East
- Avondale Heights
- Moonee Ponds
- Ascot Vale
- Maribyrnong
- Sunshine
- St Albans
- Keilor
Moonee Valley, Brimbank and Maribyrnong council areas. Further away? Ask us.
About us
Small on purpose
BrightState Care Pty Ltd was founded in 2026 by Hamed Arianfard in Essendon West. Hamed brings a background in science and engineering, where safety, careful records and clear communication are part of every day, and applies the same care to supporting people.
Being small means you deal with the person who runs the business, get a consistent worker, and see changes made quickly when something isn't working.
- NDIS Worker Screening Clearance
- NDIS Code of Conduct followed in everything we do
- Written policies for safety, privacy, complaints and incidents, built to the NDIS Practice Standards
Your choiceYou decide what support looks like, including the times, the routine and who supports you.
Your dignityRespect for your privacy, culture, beliefs and right to take reasonable risks.
ReliabilityWe turn up when we say we will, and tell you early if anything changes.
SafetyRisk checks, emergency plans and a clear process if something goes wrong.
Questions
Common questions
Can't see your question? Email info@brightstatecare.com.au and ask.
Can I use BrightState Care if my plan is NDIA-managed?
Not yet. As an unregistered provider, we can support participants whose plans are self-managed or plan-managed, but not NDIA-managed plans. We'll update this page if that changes.
How much does it cost?
Our prices are never above the NDIS price limits for each support, and there are no joining fees. The exact prices are written in your service agreement before anything starts.
Do I have to sign a long contract?
No. Your service agreement can be changed at any time by agreement, and either of us can end it with 14 days' written notice.
Can I choose who supports me?
Yes. You're involved in choosing your worker, including their gender for personal care where possible, and you'll see the same person each visit.
What happens if my worker is sick or on leave?
We tell you as early as possible and help you arrange cover. Supports you rely on for daily living or safety are covered first. Your back-up plan is written into your service agreement.
What if I'm not happy with something?
Tell us any way you like, or anonymously. We confirm within 2 business days and aim to sort it out within 21 days. You can also contact the NDIS Quality and Safeguards Commission on 1800 035 544.
Your rights, feedback and complaints
Tell us what you think, any time
Feedback and complaints are free and will never affect your supports. You can have an advocate or support person help you. Email us at feedback@brightstatecare.com.au, tell your support worker, or contact the NDIS Commission directly.
NDIS Quality and Safeguards Commission1800 035 544ndiscommission.gov.au
Disability Gateway (find an advocate)1800 643 787disabilitygateway.gov.au
Interpreter (TIS National)131 450Ask for BrightState Care
Privacy: we collect only the information needed to support you safely, keep it secure, and share it only with your consent or where the law requires. Ask us for our full privacy statement.
Contact
Book your free home visit
Email us. We reply within 1 business day.
Based in Essendon West VIC 3040
Monday to Friday, 8am to 6pm. Weekend supports by arrangement.
For support coordinators and plan managers
Copy this into an email to refer a participant. Include only what the participant has agreed to share.
Referral to BrightState Care Participant name: Contact (participant or nominee): Suburb: NDIS plan dates: Plan management: self-managed / plan-managed (plan manager name) Supports requested: Preferred days and times: Preferred worker gender (if any): Communication or cultural needs: Known risks or health needs we should know about: Referrer name, organisation and phone: Participant consent to this referral: yes / no
Work with us
Support workers in the north-west
We're building a small team of caring, reliable support workers for casual shifts. You'll need an NDIS Worker Screening Clearance, First Aid and CPR, and the NDIS Worker Orientation Module.
Email your details to info@brightstatecare.com.au with "Work with us" in the subject.